Dear customer,
We hope you always find our products as per your expectations, and you may never need to check our Return and Replacement Policy. However, in the extreme case that you do need to return or exchange, here is our policy.
Domestic Orders
- You can place your Return/Exchange request at our Returns Centre here or write to us at info@hwonline.in
- Orders can be returned and exchanged in any days of order delivery.
- Exchange and Replacement can be done for sizes, wrong, and defective products. If the selected size is not available, we will proceed with a Refund to the source account. If you want a different product during Exchange, connect with our customer support team, and we will guide you through the process.
- Return/Refunds are accepted only for product quality issues, wrong product, missing items, and unavailability of the required size and even you do not like it.
- A product Opening Video is a must for missing or damaged product complaints.
- Replacement/ Return will be accepted only if the product is unused and the tags are intact. Our team might request further information/images to evaluate your Return Request.
- To avoid the hassle of Return and Exchange, please consult our size chart on each product page to choose the correct fit.
- HW offer a Reverse Pickup Option for most pincodes in India. However, if the Reverse Pickup Pincode is not accessible by our logistics partners, we may ask you to ship the product back to us and share the tracking details by email. We will reimburse the cost of shipping up to INR 99.
- Refunds for prepaid orders will initiate once the product reaches our warehouse, and the amount will be directly credited to the source account within 1 – 3 working days. COD orders/Pay on Delivery orders will be refunded also.
- All Orders wherein FREE Products are included with the order and Clearance Sales orders are also eligible for Refund or Exchange. In case of Discounts are applied during the order, the discount value will not be adjusted in the refund; rest assured.
International Orders
- Unfortunately, Returns, Replacements, and Refunds are not possible for International Orders. We urge you to check our Size Chart on each product page while ordering.
- In case you have received a wrong, smaller size, or damaged product, we request you to write to us at info@hwonline.in within 48 hours of delivery, along with a photograph/video of the product (size, damaged, missing, or wrong product). Our team shall get in touch with you and assist you with the refund or replacement, whichever is applicable.
NOTE: A product Opening Video is a must for missing or damaged product complaints.
- In case of a refund, the amount will be initiated to the original account, which will be credited within 1-3 working day.
Company Information:
Trade Name: hwhadyaforwomen
Phone Number: 9999407437
Email: info@hwonline.in
Physical Address: C-44/21, 4th Floor, Street – 14/3 Chauhan Banger Delhi – 110053