- HW offers free standard shipping on all prepaid orders within India.
- Delivery Charge 75 Rs on COD in advance within India.
- For national deliveries, we ship within 24 hours from the time of order confirmation.
- The estimated delivery time for national orders is 3 to 6 working days.
For International Orders, please click here
If your product is not dispatched within the estimated time, feel free to contact us for assistance.
Email: info@hwonline.in
WhatsApp: +91 9999407437
Instagram: hadyaforwomen
You can track your order here If your enquiry is urgent, please email us at info@hwonline.in and one of our team members will be in touch with you at the earliest.
*Please note that Saturdays, Sundays and Public Holidays are not considered as working days for standard deliveries.
What If You Are Not Available to Receive an Order?
The third-party agent will contact you before attempting delivery. If you are unavailable to accept the order on the first try, suggest the time and date of availability.
The delivery agent will make a second try to deliver your order at your preferred time.
The package will be returned to our courier partner warehouse if it is undelivered after the second attempt. Connect with our customer care team for further information.
NOTE: We request that you be present to receive your COD order.
What Should You Do If the Package is Opened or Tampered?
Before your order leaves our warehouse, it passes a stringent quality check. We aim to make your shopping experience with HW as perfect as possible. Hence, we work only with the most reliable logistics partners with proven track records.
However, due to unforeseen circumstances (s), if you have received an order which has manufacturing defects or missing pieces, contact our grievance team immediately at +91 9999407437 within 24 hours of delivery. We will take due action to rectify the error.
IMPORTANT NOTES:
If the third-party delivery partner tries to deliver a damaged, opened, soiled, or tampered package, DO NOT ACCEPT it. However, we urge you to click a picture of the package and report it to our grievance team as soon as possible at +91 9999407437
Reporting Missing Piece: You must make a Clear Unboxing Video to our team to report missing or defective items. We may reject the request if the terms are not fulfilled.
Therefore, we urge you to Shoot a PackageUnboxing Video every time we deliver an order to you.